Alarm response and keyholding

Nobody should be driving across London to a triggered alarm at 3am. Our keyholding service stores your keys in a graded safe, attends every alarm activation, and secures the building so your staff stay in bed.

020 3889 4561
SIA — Security Industry Authority licensed
SSIP — Safety Schemes in Procurement
CHAS Advance accredited
NASDU — National Association of Security Dog Users
CHAS Standard accredited
BIPDT — British Institute of Professional Dog Trainers

What happens when your alarm goes off

No staff callouts

Your team stops being the emergency contact. That removes a genuine lone-working liability from your risk register.

Attended day or night

Activations are attended 24/7/365, including bank holidays and the Christmas shutdown when sites are most exposed.

Secure key custody

Keys are held in a graded, audited key safe, never in a vehicle and never at an officer's home.

Full incident reporting

You receive a written report on cause, action taken and any damage found, with photographs.

How it works

  • Free site survey. A security consultant walks your premises, or reviews plans and imagery when you need cover today. No charge, no obligation.
  • Written risk assessment. You get a documented assessment of your actual weak points, not a list of everything we sell.
  • Fixed, itemised quote. One price, broken down, with no uplift for nights, weekends or bank holidays. What we quote is what you pay.
  • Vetted officers on site. BS7858 screened, SIA licensed officers inducted on your premises, with a named account manager from day one.

Alarm Response & Keyholding questions

What happens if the alarm is a false activation?

The officer resets the system where authorised, secures the premises and reports the likely cause so you can address recurring faults rather than paying for repeat callouts.

How are my keys kept secure?

Keys are held in a graded key safe under audited access control, coded rather than addressed, so a lost key can never be linked to your premises.

How much does keyholding and alarm response cost?

Keyholding is a fixed monthly fee, with alarm attendance charged per callout. Most sites see very few genuine activations once the causes are fixed, and we will tell you what is causing them rather than quietly billing for the visits.

How quickly do you attend an alarm activation?

Attendance depends on distance and traffic. We agree a target response time in writing before the contract starts, rather than promising a number that suits the sales pitch.

Find out what proper security actually costs.

A free site survey, a written risk assessment and a fixed, itemised quote. No obligation, no pressure to switch supplier.

020 3889 4561
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